Refund policy

Return and refund policy

At LuckboxCardshop you have a 14-day right of withdrawal on purchases made at luckboxcardshop.dk. The period starts on the day you receive the item.

To cancel your purchase, email nikolaj@luckboxcardshop.dk within the 14 days. You must then return the item no later than 14 days after notifying us. You pay the return shipping yourself.

Items must be returned in the same condition as you received them. If an item has been handled more than needed to inspect it, for example if a sealed product has been opened, we may deduct an amount for the reduced value from the refund.

We refund the purchase amount within 14 days of receiving the item, to the same payment method used for the purchase.

Defective items

If you receive an item that is defective or damaged, contact us as soon as possible and we will find a solution.